Shipping policy

Shipping Policy for Totem Trovia

Effective Date: October 6, 2024

1. General Information At Totem Trovia, we strive to provide efficient and reliable shipping services to ensure that your purchases arrive safely and on time. Please read our Shipping Policy carefully to understand how we handle shipping.

2. Processing Time

  • Order Processing: All orders are processed within 2-5 business days. Orders are not processed or shipped on weekends or holidays.
  • Order Confirmation: You will receive an email confirmation once your order has been processed and is ready for shipment.

3. Shipping Rates and Delivery Estimates Shipping rates and delivery estimates for your order will be calculated and displayed at checkout.

4. Shipping Methods and Delivery Times We offer the following shipping methods:

  • Standard Shipping: Delivery within 5-10 business days in the United States, 10-30 business days for international orders.

5. Shipping Providers We partner with reliable shipping providers to ensure timely delivery of your orders. Our primary shipping partners include USPS, UPS, FedEx, and DHL, among others.

6. Shipping Confirmation and Order Tracking

  • Shipping Confirmation: Once your order has shipped, you will receive a shipping confirmation email with tracking information.
  • Order Tracking: You can track the status of your shipment using the tracking number provided in the shipping confirmation email.

7. Shipping Destinations We ship to most countries worldwide. However, there may be some locations we are unable to ship to. If you are located in a region we cannot service, we will notify you during the checkout process.

8. Shipping Delays

  • Unexpected Delays: While we strive to deliver your order within the estimated time frame, there may be unforeseen delays due to weather conditions, customs processing, or other factors beyond our control. We appreciate your understanding and patience.
  • Customs Delays: International orders may be subject to customs delays. Totem Trovia is not responsible for any customs fees or delays that may occur.

9. Lost or Damaged Shipments

  • Lost Shipments: If your order has not arrived within the estimated delivery time, please contact us at totem.trovia@gmail.com so we can investigate and resolve the issue.
  • Damaged Shipments: If your order arrives damaged, please contact us within 7 days of receipt with your order number, a description of the damage, and photographic evidence. We will arrange for a replacement to be sent to you as soon as possible.

10. Contact Information If you have any questions or concerns about our shipping policy, please contact us at:

Thank you for shopping with Totem Trovia! We appreciate your business and look forward to serving you.